Privacy Policy
This Privacy Policy explains how Cycle Care Hub handles personal data in connection with its website and bicycle servicing activities. It applies to visitors, customers, and people who contact the workshop for general bicycle servicing and repairs.
Contact Information
Use the contact details below for questions about this policy or the handling of personal data.
How We Use Data
We use personal data to respond to inquiries, schedule and manage bicycle intake, inspect bicycles, prepare and confirm quotes, carry out repairs and adjustments, record service notes, arrange collection, process payments, maintain business records, operate the website, improve service quality, and send service-related reminders where appropriate. We also use data to handle legal, accounting, and security obligations.
Sharing With Service Providers
We may share personal data with service providers that support website hosting, communications, record management, payment processing, or other operational functions. We may also share limited service information with suppliers when parts compatibility or availability must be confirmed for a repair, and only to the extent needed for that purpose.
Legal Disclosures
We may disclose personal data where required to comply with law, a lawful request, or a binding order, or where disclosure is needed to protect our rights, customers, staff, or workshop operations. We may also share information to support fraud prevention, recordkeeping, or dispute handling when permitted by law.
Data We Collect
We may process contact details, booking information, bicycle service details, intake and inspection notes, quote and approval records, payment-related records, and limited technical data such as device or browser information. Where a customer provides a bicycle for servicing, we may also record information needed to identify the work requested, assess compatibility of parts, and document the service summary.
How We Collect Data
We collect personal data when users contact us, submit a form, arrange a booking, bring a bicycle for intake, approve work, make payment, or communicate with the workshop during service. Some technical data is generated automatically when the website is used, and some service records are created by workshop staff during inspection, repair, and collection.
Types of Cookies
We may use session cookies to support basic site operation, preference cookies to remember limited settings, and analytics or performance cookies to understand how the site is used. Cookies are not used to collect bicycle service information from the workshop intake process, which is handled separately through service records.
Cookie Controls
The website may use standard browser-based controls and similar tools to manage cookies. If cookies are disabled, some site functions may not operate as intended, but basic access to the policy page should remain available. Users should review their browser instructions for available controls.
Subject to applicable law, individuals may request access to their personal data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing. Where a request cannot be fully granted, we will explain the reason in general terms.
To protect privacy, we may ask for enough information to verify the requester before acting on a rights request. We may also need additional details to locate service records, booking information, or correspondence relevant to the request.
We retain personal data for the period needed to manage inquiries, complete bicycle servicing, maintain business records, resolve disputes, and meet legal or tax obligations. When data is no longer required, we delete it or de-identify it where appropriate, subject to any lawful retention requirement.
When we update this policy, we will post the revised version on the website and apply the new terms from the stated effective date. If a change materially affects how personal data is handled, we may provide an additional notice through a reasonable communication channel.